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Elements and Performance Criteria

  1. Develop and maintain knowledge of products
  2. Assess suitability of customer requirements for building and location
  3. Provide advice to customer following assessment
  4. Finalise assessment

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Products and components include:

Holland-style blinds

Roman-style blinds

vertical-style blinds

timber, plastic and aluminium Venetian-style blinds

pleated-style blinds

wood weave-style blinds

canopy-style awnings

metal louvre-style awnings

aluminium roll-up style awnings

folding-arm style awnings

hardware and fixings

Building styles include:

heritage

period

single and multi-storey

Building codes include:

codes related to wind loads, fire attenuation and set backs

Legislation includes:

applicable legislation from all levels of government, including Commonwealth, state/territory and local council

heritage trusts and body corporate

Australian Standards

WHS

the environment

relevant industry codes of practice

duty of care and heritage

WHS requirements include:

Commonwealth, state or territory legislation and regulations

organisational safety policies and procedures

the use of personal protective equipment and clothing

firefighting equipment

first aid equipment

hazard and risk control and elimination of hazardous materials and substances

manual handling, including lifting and carrying

Restrictions and limitations include:

building:

materials, height, architectural integrity and access

natural environment:

overhang, space and height

weather:

wind rating, rainfall and directional perspective (i.e. north, south, east, west facing)

Active listening includes:

maintaining eye contact and asking questions to clarify meaning

Documentation includes:

quotation for work

sketches

drawings

work orders

customer care cards

Samples include:

fabric off-cuts

photographs

drawings and sketches

Visual aids include:

photographs

brochures

computer presentations

Customer requirements include:

sun protection

darkening effects

privacy

insulation

decoration

noise reduction

weather protection

presenting a professional image

advertising and branding

light dispersal

Performance Evidence

Locate, interpret and apply information relevant to assessing suitability of blinds and awnings to a range of building and locations

Greet customer in an appropriate manner, use appropriate questioning techniques and provide feedback to customer to satisfy customer needs and requirements

Identify and select practical solutions to problems using analytical skills and monitor and evaluate solutions

Resolve conflict through negotiation

Show independence and initiative in making decisions

Use information technology (IT) to organise information

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

Knowledge Evidence

State or territory WHS legislation, regulations, standards and codes of practice relevant to the full range of processes for assessing suitability of blinds and awnings for situations

Organisational and site standards, requirements, policies and procedures for assessing suitability of blinds and awnings for situations

Reading and interpreting workplace documents, including work orders, work instructions and operator instructions

Established lines of communication and protocols

Types of tools and equipment used for assessing suitability of blinds and awnings for situations and procedures for their safe use, operation and maintenance

Types and styles of buildings and legislation that applies to their construction and modification/decoration

Terms used to describe components of blinds and awnings

Characteristics of materials used in the construction and installation of blinds and awnings

Storage systems and labelling

Procedures for the recording, reporting and maintenance of workplace records and information

Mathematical techniques for estimation and measurement